ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands‑on role ideal for someone with solid technical knowledge and great customer service skills.
The Role
* Full Time Permanent Position
* Monday to Friday, Fully Office based
* Hours: 8:45 am – 5:15 pm
* Location: Morley, Leeds
* Salary: £25,000 – £30,000 DOE
* A supportive and collaborative team environment
* Exposure to a wide range of technologies
* Opportunities for training and career development
Key Responsibilities
* Provide 2nd line support for Windows, Office 365, and other core systems
* Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
* Support remote access tools (RDP, VPN) and disaster recovery solutions
* Monitor system alerts and respond to tickets via the helpdesk platformKeep users informed on issue progress and planned outages
* Escalate complex issues to 3rd line or field engineers
* Log time accurately on support tickets
What You’ll Need
* Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
* Experience with Windows Server
* Good understanding of networking: VLANs, port forwarding, routing, switching
* Proficient in Microsoft Office apps
* Ability to troubleshoot and resolve technical issues quickly
* Excellent communication and time management skills
* Self‑motivated and able to work in a fast‑paced environment
Must have worked in an MSP environment!
If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or contact M: 07484071022 T: 01132 438871.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Information Technology
Industries
* IT System Training and Support
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