Job Description
Community Lead
Permanent | Salary: £34,500
Purpose of the Role
As a Community Lead, you will oversee the day-to-day running of your building, ensuring a seamless, five-star experience for all members. You’ll take ownership of operations, vendor management, and member experience, while supporting growth and fostering community connections. With a proactive and solutions-focused mindset, you’ll help continually improve service delivery and create an environment where members can thrive.
Key Responsibilities
Service & Operations
1. Deliver Outstanding Service: Take ownership of daily building operations, ensuring consistency and excellence in member experience.
2. Vendor Partnerships: Build and manage strong relationships with external cleaning, facilities, and security providers.
3. Knowledgeable Point of Contact: Act as a reliable resource for members, providing accurate information and handling queries with good judgement.
4. Auditing & Standards: Carry out daily building checks to maintain a five-star standard. Resolve recurring issues proactively, maintain storage areas, and track stock accurately.
5. Issue Resolution:...