Overview
Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all, helping customers and supporting the shop team.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working patterns
* Shops have a variety of opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and may include evening and weekend work
What’s in it for you?
* Working hours: a range of full- and part-time hours on offer
* Annual pay review and bonus scheme: base salary reviewed annually; annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: an extra paid day off for your birthday within your birthday month
* Subsidised travel: discounted or free travel for London-based roles with Zone 1-6 Oyster card
* Pension plan: pension contributions matched up to 4%
* Perks and discounts: discounts in high street shops, cinemas and holidays
* Training and development: opportunities for career development and internal progression
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After applying, the Talent Acquisition team will review your application. If successful, you will receive an email with a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of Evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience.
Our culture is built on trust and belonging. We empower our teams to work in a way that suits them, celebrate our differences, and win together. This role is a good fit if you have drive and energy to achieve your career goals with William Hill.
More About Evoke
Evoke is the new name for 888 Holdings, uniting big-name brands William Hill, 888 and Mr Green. We’re focused on progress and delivering great experiences for customers with world-class betting and gaming.
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