Our client is an established engineering company that delivers services to the infrastructure sector.
Due to continued growth, our client is now is seeking a hands on Customer Support Supervisor/Team Leaderto lead its smallcustomer support/administration team.
This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance.
Key Responsibilities
* Lead and manage the customer support and business administration team.
* Deliver consistently high standards of customer service and communication.
* Act as the senior escalation point for customer queries and service issues.
* Oversee job setup, scheduling, administration, and close-out.
* Support operational teams with coordination, documentation, and planning.
* Ensure accurate data capture to support invoicing, reporting, and performance tracking.
* Maintain strong document control and administrative standards.
* Develop, implement, and improve administrative processes and procedures.
* Support audits and compliance requirements as required.
Our client is looking for someone with previous experience of:-
1. Managing a small customer support function or administration teams.
2. Strong people managemen...