We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities. What You’ll Be Doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. All aspects of credit control for service charges, rent and/or utilities recharges in accordance with debt collection procedure for all England & Wales managed properties Agree payment terms for tenant arrears, within the set business guidelines Ensure the database is kept up to date with notes of all customer communication in relation to debt chasing Work effectively with internal departments to assist with customer queries Ensure that all customer communications are responded to appropriately and in line with internal KPIs Review accounts during each step of the credit control process to ensure all queries are closed prior instructing solicitors Work as part of a team on all general administration of the credit control & accounts shared inbox Communicate and build relationships with property managers & support them with debt reporting & meetings with Clients. What You Need to Succeed Proficient IT user, able to use MS packages as well as a range of internal systems Experience of working in a similar role is essential Experienced with Qube or similar package is advantageous Why Join Us? Time to Recharge: 25 days’ holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Benefit Platform: One online platform for all benefits and recognition At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.