The Senior AR Process Improvement Analyst is a technical role focused on optimising internal back-office workflows within the Credit Services and Collections teams, with a particular focus on the KYC, Onboarding, Collections and Credit Insurance procedures. This individual will drive efficiency by automating manual, high-volume tasks.
What you'll be doingProcess Efficiency and Automation
Reporting to the Senior AR Credit and Solutions Manager, you will have the following responsibilities;
* KYC/Onboarding Automation: Identify manual steps within the KYC and client onboarding data flow for automation, ensuring rapid and accurate data transfer from client-facing systems to core financial and risk assessment tools.
* Automation Implementation: Work directly with internal technical teams (Dev/IT) to define requirements, and project manage the delivery of process automation initiatives.
* Financial Task Reduction: Prioritise and automate highly manual and labour-intensive financial processes which prevent Collections agents from having up-to-date information.
* System Integration: Take responsibility for ensuring all core systems (including credit insurance portals and internal CRMs) integrate effectively to support a seamless credit assessment process.
Data Cleansing and System Support
* Data Cleansing and Integrity: Analyse current data flows to identify and resolve issues that cause inaccurate or delayed information on the ledger, including data quality issues stemming from the onboarding phase.
* Process Documentation: Create, update, and maintain comprehensive technical documentation for all new automated and streamlined processes.
* Support Managerial Goals: Execute projects and initiatives prioritised by the Accounts Receivable Managers ensuring all efficiency gains align with improved client experience.
Experience that will put you ahead of the curve
* Interest in embracing and onboarding new technology to help drive automation.
* Experience in process analysis, design, and automation (e.g., use of, and understanding the potential of RPA tools, or system-level configuration).
* Background in Credit Control/Credit Services is key.
* Experience identifying and solving workflow problems related to financial data (e.g., ledgers, cash).
* Work with technical development teams and translate operational needs into clear technical requirements.
* Strong understanding of KYC, Onboarding, Collections and Credit Services processes.
* NetSuite experience would be advantageous
What's in it for you
The expected range for this role is £28,000 - £35,000
This is a Hybrid role from our Bath Office, working three days from the office, two from home
… Plus more great perks, which include;
* Uncapped leave, because we trust you to manage your workload and time
* When we hit our targets, enjoy a share of our profits with a bonus
* Refer a friend and get rewarded when they join Future
* Well-being support with access to our Colleague Assistant Programmes
* Opportunity to purchase shares in Future, with our Share Incentive Plan
Internal job family level P6
Who are we…
We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business. It's the Future.
Find out more about Our Future, Our Responsibility on our website.
Please let us know if you need any reasonable adjustments made so we can give you the best experience
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