Contract type: Full Time (37.5 hours) – Permanent
Location: Leeds, Leeds International Study Centre
Salary: up to £24,600 per annum
The Progression & Engagement Officer’s role is to support students’ face-to-face and online progression needs.
The post holder will be responsible for the delivery of tutorial sessions, 1-1 support and guidance, establishing a programme of activities to help students develop skills and confidence outside the classroom in preparation for their transition to HE. This will require excellent people skills and a good level of administrative ability.
ABOUT THE ROLE
* Acting as a personal tutor to deliver Academic Success tutorials and provide 1:1 personal development, academic and progression counselling to students.
* Collaborate within the network to design and create learning materials around study skills, welfare topics and employability for Academic Success tutorials.
* Update and maintain the virtual learning environment and embed digital learning technologies into delivery.
* Put interventions in place in relation to attendance in a timely manner and in accordance with the Attendance Policy, ensuring accurate records.
* Track student performance, liaise with the academic team to identify intervention strategies, and maintain performance and progression records.
* Monitor, track, and report on student destination offers; refer students to the Extended Progression Team when they do not meet progression requirements.
* Track VLE analytics and gather data on work completion to identify gaps and actions for students.
* Support students in caring for their mental and physical health; liaise with the Student Wellbeing Team for concerns.
* Ensure student records are kept up to date and accurate.
* Support the organisation and delivery of wellbeing, enrichment, and transition events.
* Ensure the smooth running of reception and other student-facing environments, handle queries face to face, via VLE, email, and phone, and gather information from other areas.
* Organise and manage registration, arrivals, induction, enrichment activities, and events, providing support to team members.
* Maintain professional relationships with stakeholders including university departments, parents, sponsors, and agents, and contribute to marketing and reporting activities.
* Provide resources and support for other teams as needed and support general administration tasks, including covering duties during absences and peak periods.
* Perform any other duties as reasonably required by the Senior Leadership Team.
ABOUT YOU
* Bachelor’s degree or equivalent experience demonstrating ability to work independently.
* Experience supporting students in an educational setting.
* Experience organising trips and visits, including completing risk assessments.
* Experience creating engaging content and delivering workshops.
* Experience working collaboratively with external partners.
* Experience facilitating student feedback mechanisms.
* Experience working in a regulated environment and in customer service roles.
ABOUT US
Study Group is a leading international education provider dedicated to helping students worldwide. We offer university partnerships and various study programmes, including face-to-face, online, and hybrid formats, supported by our Insendi platform for digital learning.
ORGANISATIONAL COMPLIANCE
We prioritize safeguarding and will conduct background checks, references, ID, right to work, and education verification for successful applicants. We are committed to diversity and equal opportunity employment, ensuring confidentiality and secure data handling. See our Privacy Policy.
We adopt a rolling recruitment process; please apply ASAP to avoid disappointment.
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