Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Service delivery manager

Dudley
WMJobs
Service delivery manager
Posted: 5 July
Offer description

Join to apply for the Service Delivery Manager role at WMJobs

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the Service Delivery Manager role at WMJobs

Citizens Advice Dudley and Wolverhampton,

Are you passionate about helping others overcome challenges? Do you have excellent communication skills and ambition to make a difference?

Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a Service Delivery Manager to join our dedicated team.

We provide comprehensive information, advice and guidance to individuals in need and we are expanding our team to meet the growing demand for our services and new ways of working.

Main Job Purpose


* A member of the operational leadership team (OLMT) in the organisation and line managed by our Head of Advice Services
* To line manage teams of front-line client facing staff supporting service delivery standards, quality and contract compliance across advice and non-advice contracts that we hold with multiple funders
* To drive a culture of continuous workforce development where a supportive and compassionate approach is adopted
* Working as part of a wider Service Delivery Manager team and in collaboration with our Technical & Quality Supervisor team to maintain quality across services, you will need to inspire and motivate all teams and provide focussed individual support where necessary to achieve internal and external quality and KPI standards
* Be responsible for ensuring the provision of high-quality services to clients by working within the wider Service Delivery Manager team and alongside the Senior Leadership Team
* Be accountable for ensuring positive performance management of the workforce to achieve consistent quality and contract/org KPIs and to support individual staff who need additional support to achieve expected standards
* Build excellent rapport and working relationships with stakeholders including funders, commissioners, key statutory and voluntary partners in order to contribute to the organisation’s Purpose and Missions.


What We Can Offer You

* We embrace individuals from all walks of life, encouraging everyone to bring their authentic selves to work every day.
* We understand the importance of balance and provide flexible working hours to accommodate your needs outside the workplace. We prioritise the health and wellbeing of our employees, recognising that wellness contributes to professional success.
* We advocate for continuous professional growth and encourage employees to pursue development opportunities.
* We value the power of collaboration and actively seek input and feedback from our employees on workplace decisions.
* We offer a generous annual leave entitlement, an employer Contributory Pension Scheme, and an Employee Assistance Programme. We pride ourselves on our culture of positive engagement, collaboration and team spirit and prioritise the health and wellbeing of all our team.
* Whilst we value relevant experience, we are also committed to developing staff. We believe in providing training and development opportunities for individuals who possess the skills and qualities that align with our organisations values and aims.
* We warmly welcome applicants from all diverse backgrounds, We are committed to building a workforce that reflects the diversity of the communities we serve.


To request the full recruitment pack, including the Job Description, Person Specification, and Application Form, please email: Human.Resources@dudleycabx.org

Closing Date for Applications: 25th July 2025 at 4pm (We reserve the right to close these vacancies early if we receive sufficient applications for the role)

Join our amazing workforce and seize the opportunity to grow both personally and professionally whist making a positive impact in our communities. We look forward to hearing from you!


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Project Management and Information Technology
* Industries

Human Resources Services

Referrals increase your chances of interviewing at WMJobs by 2x


Sign in to set job alerts for “Service Project Manager” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Birmingham, England, United Kingdom £35,000 - £45,000 15 hours ago


Technical Project Manager - Audio Visual


Project Manager – with Commercial / Contract Management Experience

Stafford, England, United Kingdom 1 week ago


Lead Industrial Service Delivery Manager

West Midlands, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 day ago

West Midlands, England, United Kingdom 1 week ago


Senior Project Manager (Defence & Security)

Birmingham, England, United Kingdom 3 weeks ago

West Midlands, England, United Kingdom 5 days ago

Birmingham, England, United Kingdom 1 week ago

West Midlands, England, United Kingdom 4 days ago

Bromsgrove, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 15 hours ago

Stafford, England, United Kingdom 1 week ago


Security (SOC) Technical Delivery Manager

Birmingham, England, United Kingdom 2 weeks ago


Senior Manager – Payroll Service Delivery

Birmingham, England, United Kingdom 2 weeks ago


Operations Lead, Sustainability, Policy and Compliance (SP&C)

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 4 days ago

Birmingham, England, United Kingdom 2 days ago

Stafford, England, United Kingdom 1 week ago

Staffordshire, England, United Kingdom 2 days ago

Birmingham, England, United Kingdom 1 day ago

West Midlands, England, United Kingdom 5 days ago

Wednesbury, England, United Kingdom 1 month ago

West Midlands, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Oracle cloud service delivery manager
Birmingham (West Midlands)
Version 1
Service delivery manager
Similar job
Ip service delivery manager
West Bromwich
Mewburn Ellis
Service delivery manager
Similar job
Lead industrial service delivery manager
West Bromwich
GE Vernova
Service delivery manager
See more jobs
Similar jobs
Service jobs in Dudley
jobs Dudley
jobs West Midlands
jobs England
Home > Jobs > Service jobs > Service delivery manager jobs > Service delivery manager jobs in Dudley > Service Delivery Manager

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save