Description Lead client relations in Fund Accounting at J.P. Morgan, ensuring seamless service delivery and excellence in client support! As a Fund Accounting Associate in the Fund Accounting Operations Service Delivery Team, you will take a lead role as a client facing contact supporting the Fund Accounting Teams that support our day to day service delivery to clients. Job responsibilities Is a point of contact for a significant J.P.Morgan client or multiple key clients within Fund Accounting Build a stable relationship with the client to support key interactions and seamless escalation Represent J.P.Morgan across client driven and regulatory change discussions for Fund Accounting Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our clients Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding Ensure the service quality that is delivered to clients is of an excellent standard Participate and lead, where necessary, in Fund Accounting service reviews with the client Serves as the primary point of contact for escalating issues, providing service updates, and delivering progress reports to the client Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency Support the Fund Accounting Teams in offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the client Required qualifications, capabilities and skills Fund Accounting experience Excellent client facing skills Experience as a subject matter expert in Fund Accounting Ability to deliver timely and accurate client, vendor, and third-party reporting Ability to drive team fast board meetings Knowledge of regulatory requirements related to Fund Accounting