* Working Hours: 8:30am-5:00pm / Monday-Friday
* Job Type: Permanent
HRGO Recruitment are looking for a professional, quick-thinking Customer Service Advisor to join a dynamic and fast-paced team. The ideal candidate will be a strong communicator with excellent problem-solving skills, committed to providing outstanding customer service.
In this role, you will be responsible for handling customer orders, processing returns, resolving queries and complaints, and addressing delivery issues efficiently.
General Duties:
* Build a rapport and maintain a professional telephone approach with every Customer
* Process Customer orders, returns, queries and enquiries in a timely and accurate manner
* Resolve complaints or disputes in a proficient manner
* Work with colleagues in the Purchasing and Operations departments to resolve stock shortages and delivery issues
* Update Customer information and notes during and after every call so each note contains detailed information regarding the call and any necessary follow up
* Monitoring back orders and offering alternative products to fulfil orders
* Offer Customers other services or promotions which add value to their business i.e. Engineering
* Available to cover for colleagues in both the Customer Service and the Internal Sales Team
* Hybrid working model (2/3 days in the office)
* Profit related bonus scheme
* Staff account and shop access
* Endless personal and professional development
* Parking available
Requirements
* Ideally three years' experience in a similar role
* GCSE or equivalent education / NVQ Customer Service
* Excellent verbal and written communication (especially telephone) skills and an ability to anticipate the needs of Customers
* Knowledge of SAP ERP system (or Sage, Nav, etc.) and Office 365 (word/excel/outlook) and Fresh/Zendesk
* Basic selling skills - desirable but not essential
If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne branch will be in contact.
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