Job Description
Mandatory Skills : Linux Admin
Work Conditions
Must be available on-site in Warwick, 5 days a week.
Location should be easily commutable to Warwick.
Department
Health Team
Critical Applications Support
Position Purpose
The Health Team serves as the primary support for critical applications, ensuring stability, security, and operational excellence. This role requires strong technical skills, proactive monitoring, and effective collaboration with L2 support and partner teams.
Key Responsibilities
* Provide Level 1 (L1) support for critical applications, troubleshooting queries and issues promptly.
* Monitor systems and applications to ensure optimal performance and availability.
* Engage with L2 support and external partners for issue escalation and resolution.
* Adhere to ITIL processes and best practices for incident, problem, and change management.
* Maintain accurate documentation of incidents and resolutions.
* Ensure compliance with security protocols and contribute to risk mitigation efforts.
Required Skills & Competencies
* Monitoring tools and techniques
* ITIL process knowledge
* Proficiency in Linux and scripting
Strong technical troubleshooting skills for L1 issues.
Ability to work effectively in a multi-team setup.
Excellent communication and collaboration skills.
Preferred Qualifications
* Security Clearance (highly advantageous).
* Experience in supporting critical applications in enterprise environments.
TPBN1_UKTJ
#J-18808-Ljbffr