Salary: From £36,000 (dependant on experience) + annual bonus & benefits.
Work Level: 1
Location: Edinburgh - Our roles are hybrid; you should be able to travel to our Edinburgh office 2 days per week.
About the Role
Serving our customers, communities, and planet a little better every day.
We’re looking for a Commercial Executive to join our Travel Money Team at Tesco Insurance and Money Services. Tesco Travel Money is one of the UK’s largest travel money providers, with a network of 330 in‑store bureaux and a wide click & collect and home delivery service. This role offers broad exposure across commercial operations, performance and partner management, giving you the opportunity to develop a well‑rounded skill set while contributing to key business priorities.
Responsibilities
* Supporting the Commercial Manager with the planning, execution and delivery of operational excellence.
* Analysing performance data, identifying trends and opportunities to improve future activity and customer outcomes.
* Tracking and collating customer insights and operational metrics and driving continuous improvement.
* Supporting the day‑to‑day operation of the Travel Money network, acting as a key liaison for Travelex and Tesco Stores.
* Managing elements of the click & collect service, including issue resolution, store communications and enhancing performance.
* Engaging with key internal teams and third‑party partners to align activity, share insights and support performance delivery.
* Supporting proposition development, commercial planning and business case creation.
* Facilitating project communications in line with Tesco processes and capacity planning.
* Supporting governance activities, including preparation of meeting packs, actions and minutes.
* Monitoring performance, identifying risks and supporting corrective actions to ensure service and compliance standards are met.
* Supporting the management of supplier performance, ensuring MI and reporting is reviewed and actions progressed.
* Contributing to continuous improvement initiatives across customer experience, operations and commercial performance.
* Supporting cost control and ensuring adherence to agreed processes and ways of working.
Essential Criteria
* Strong communication and stakeholder management skills, able to work effectively across multiple teams and third‑party partners.
* Proven analytical and numerical skills, with experience interpreting data, identifying trends and translating insights into actionable recommendations.
* Strong organisational and planning skills, with the ability to manage multiple priorities independently.
* A proactive mindset with a desire to drive change and continuous improvement.
* Attention to detail and commitment to delivering high‑quality outputs.
* Confidence preparing reports and presentations (Word / PowerPoint).
* Commercial awareness, able to support decision‑making and evaluate opportunities.
* Ability to work in a fast‑paced environment and respond to emerging priorities.
* Sound judgement, knowing when to take ownership and when to escalates.
* Understanding of operational processes, performance monitoring and risk considerations.
Preferred Experience
* Operational and cost management experience.
* Track record in managing P&L responsibilities.
Benefits
* Pension scheme (prepare for retirement).
* Virtual GP Service for you and your family 365 days a year.
* Performance‑related annual bonus.
* Generous holiday allowance (minimum of 7.2 weeks, with the opportunity to buy more).
* Colleague Clubcard – 10% discount (increases to 15% every payday) plus a second card to share.
* Family‑oriented initiatives: enhanced maternity leave pay, shared parental leave policy and an 8‑week paid paternity leave.
* Learning opportunities and award‑winning training.
* Share schemes: Buy‑as‑you‑Earn and Save‑as‑you‑Earn.
EEO Statement
Everyone’s welcome – We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.
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