We're looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Essex.
Location: Essex
Hours: 37.5 hours per week – Monday to Friday, shifts between 8am and 5pm – some flexibility available
What will you be responsible for?
As a Customer Support Advisor, you'll work within the MOJ and Home Office contract team, supporting them in delivering efficient administrative and operational support to meet service level agreements.
Your day-to-day responsibilities include:
* Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system.
* Scheduling work for Kier Engineers or subcontractors and managing their availability.
* Monitoring inboxes, managing phone cover, and handling escalations or delays.
* Reviewing performance reports and coordinating updates to improve outcomes.
* Supporting contract managers and maintaining accurate documentation and system records.
What are we looking for?
This role of Customer Support Advisor is ideal if:
* You have an excellent telephone manner and strong verbal, written, and interpersonal communication skills.
* You are highly organized with a keen attention to detail and accuracy in data entry.
* You are proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively.
We value potential at Kier, and transferable skills are always welcome! Even if you don't meet every requirement, please apply, and we'll have a chat.
Rewards and Benefits
We offer a wide variety of benefits that you can tailor to your needs. More information about our benefits can be found here.
Diversity and Inclusion
Making Kier a diverse and inclusive workplace is a priority. We have taken steps to promote diversity, and our employees play a key role in shaping our initiatives. Our D&I action plan is available here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants meeting the minimum criteria will be offered an interview.
We look forward to receiving your application. #joinkier
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