Responsibilities
The FIT pathway Navigator role will work across the healthcare system providing comprehensive support to pathology, primary care and endoscopy through coordination of FIT referrals, logistics of FIT pack distribution, monitoring of FIT pack supplies and supporting patients and GPs throughout the diagnostic pathway. It will require the post holder to adapt to support the pathway as it continues to evolve over time. The post holder will work across primary care and endoscopy to support the FIT testing pathway.
The post holder will ensure GP requests for FIT tests are actioned on a daily basis, oversee the coordination and distribution of FIT packs across primary care, communicate with GP surgeries and external providers about FIT pack stocks and distribution, and monitor FIT pack stock centrally within Bradford and across Bradford GP surgeries.
The post holder will provide safety netting for primary care by being the main point of contact for GP’s and practice staff relating to FIT testing. They will support primary care in the follow‑up of non‑returned FIT tests by liaising with GP’s and supporting patients to complete the test.
The post holder will work with the Endoscopy and Cancer Team ensuring patients with positive FIT test results are escalated onto the 62‑day cancer pathway.
The post holder will work both directly and indirectly with patients and their carers using a range of IT systems to assist in coordinating the care of patients through their hospital journey. The post holder will coordinate appropriate services to maximise the delivery of streamlined diagnostic pathways, thereby improving quality of care and experience for patients and their carers.
Qualifications & Experience
You will require experience of working in a customer/patient‑focused environment, excellent communication, good organisation and interpersonal skills, and have the necessary confidence and competence to work with a wide range of professional staff, internal departments and external organisations. Flexibility and aptitude to work in a fast‑paced department is important.
The successful applicants will have experience of data inputting using Patient Information Management systems (EPR, PAS, PPM, or alternative) and have an understanding of information governance.
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