Senior Client Success Manager - Creator & Brand Partnerships (9-month Contract) | UK
Location: UK (London, Hybrid)
Employment Type: Full time
Location Type: Hybrid
Department: Client Solutions
Contract Duration: 9-month Fixed-Term Contract
Compensation: Competitive, dependent on experience
What You’ll Do
You’ll manage a portfolio of brand accounts across enterprise fashion and consumer goods clients. This is a 9-month fixed‑term contract providing delivery cover during a period of rapid growth.
What you’ll own:
* Keep clients, grow them, and run delivery cleanly.
* Keep the team aligned, operating efficiently through better systems and technology.
* You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product.
* If something drifts (performance, scope, relationship, or margin) you see it early and fix it. No surprises. Steady, commercial ownership.
Key Responsibilities
Lead the Relationship Own client relationships across launches, seasonal campaigns, and always‑on programmes. Multi‑thread across teams. Build trust. Have direct conversations when performance needs to improve.
Turn Insight into Strategy Translate data into clear, actionable plans using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
Own Delivery End-to-End Manage timelines, scopes, budgets, and execution across our full product suite, including Always‑On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. Keep work on‑brand, on‑time, and within margin.
Protect & Grow Revenue Manage renewal timelines and model scenarios with AI to pressure‑test the numbers. Identify upsell opportunities. Speak confidently about account growth with real numbers.
Use Data to Improve What’s Next Forecast performance. Optimise mid‑campaign. Apply learnings to the next programme. Reporting should inform decisions, not just recap them.
Keep the System Tight Keep tracking clean. Watch capacity. Fix what’s inefficient. Make sure client feedback doesn’t get lost.
What We’re Looking For
We’re looking for someone who has:
* 4–6+ years in influencer or creator marketing
* Strong hands‑on campaign experience, with real fluency in TikTok
* Clear track record of account growth and retention. Bring numbers.
* Experience measured against revenue, retention, or quarterly NRR KPIs
* AI fluency, applied. Our platform is AI‑powered and you’ll be expected to get up to speed fast and use it daily for client summaries, performance narratives, renewal modelling, and upsell prep. We’re looking for people already comfortable using AI tools in their workflow, so the learning curve is the platform, not the concept.
* Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards
* Enterprise fashion or consumer goods experience is a plus
* You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you’ve managed
Traits That Matter
Curious. Commercially aware. Direct. Adaptable. Strong at building trust. You don’t avoid hard conversations. You don’t wait for issues to elevate. You don’t need constant direction. You set the agenda and send the follow‑up, every time, for alignment.
What Success Looks Like
By Month 2: You are fully ramped up, confident, and operating independently across the entire portfolio with minimal oversight. You own the growth narrative for your accounts, actively drive renewal strategy and planning, and mentor team members effectively on campaigns and processes. Expansion opportunities have been identified, documented, and prioritised in collaboration with Sales and Strategy.
By Month 9: Your accounts are in significantly better shape than when you started; with stronger client relationships, improved revenue and margins, cleaner operations, and a clear plan for continued growth.
Benefits
Hybrid working: Up to 2 days a week in the office, with the rest remote.
Annual Time Off: 25 days PTO + bank holidays, 4 company‑wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
Growth: Annual Learning & Development budget to invest in your skills.
Rewards: Annual bonus scheme to recognise great work
Support: If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you.
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