Job Description Salary scale: £13.67 per hour Contract: Fixed term until 31st March 2026 Hours: 16 hours per week Base: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU with requirement to travel within (Bradford, Airedale, Wharfedale or Craven). Hybrid working is available Responsible to: Service Manager Annual Leave: Start at 25 days plus Bank Holidays Pension: We operate a contributory pension scheme which you will be auto-enrolled into (subject to the conditions of the scheme). Probationary Period: Six months Closing Date: Monday 2 nd June 2025 Interview Date: Tuesday 10 th June 2025 About Us Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment. We do this through: Building community and individual resilience for better mental wellbeing Providing early intervention advice and support Supporting people in crisis Empowering and helping people to recover and sustain improved wellbeing Watch this video to find out what it’s like to work at BDC Mind: https://www.youtube.com/watch?v=KxbMQk_ALwQ Read our latest Impact Report and 2024-2028 Strategy: https://www.mindinbradford.org.uk/about-us/ Find out more about our approach to Equity, Diversity and Inclusion: https://www.mindinbradford.org.uk/about-us/equity-diversity-and-inclusion/ Join us and you’ll receive: 25 days annual leave per year, rising to 28 days with length of service plus bank holidays Up to two additional leave days to use each year to support your wellbeing. Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more. Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions. Generous pension scheme and employer contribution to help you plan for a secure future. Discount schemes including Company Shop and Blue Light Card. Excellent personal development opportunities including access to Clinical Supervision. Enhanced sick pay after your six-month probation. Accredited employer with Mindful Employer, Disability Confident and Real Living Wage. Role Purpose: Bradford District and Craven Mind is looking for a dedicated person committed to delivering high-quality mental health care and support for the SMI-LE service. The role involves providing one-to-one support for adults experiencing moderate to severe mental health challenges. Travel within Bradford, Airedale, Wharfedale, or Craven is required to meet with service members and offer support. Support will focus on areas affecting well-being, including employment, welfare and benefits, social housing, money management, social isolation, and bereavement. A good understanding of local support services across the district is essential, as the role involves signposting and completing onward referrals for service members to relevant services for additional support. Support is flexible and may take place in the service member’s home, in the community, or at the local Community Mental Health Team base. It can be delivered face-to-face, by telephone, or via video call, depending on the individual’s preference. The approach ensures that the service member remains at the center of all decision-making and support planning. The role also includes administrative responsibilities, such as supporting with triaging, liaising with professionals, and following up on identified risks to ensure appropriate actions and support are in place. Key duties Complete 1- 1 support for adults facing moderate to severe mental health challenges face-to-face and or over the telephone Provide support that meets the service member needs. This support will be around client well-being, such as employment, welfare and benefits, social housing, money management, social isolation, and bereavement. Have a good understanding of support services across the district and signpost/complete onward referrals for service members to relevant services for additional support Work in partnership with other services across Bradford District and Craven to ensure the best outcome for service members Record information electronically and maintain up to date service member records Take responsibility for ensuring Safeguarding, Information Governance and Equality & Diversity requirements, and all other Company policies are complied with and seek to improve these where possible. Work in alignment with the policies, aims, objectives and values of Bradford District and Craven Mind Perform any other duties from time to time that may be reasonably required to ensure the smooth running of Mind in Bradford. General duties Foster and maintain strong relationships with stakeholders, both internal and external, representing the organisation and facilitating effective communication channels Person specification Knowledge: Essential Understanding of the key issues within mental health, and the potential challenges that people may face Knowledge of other relevant health & social care organisations across the Bradford District & Craven Knowledge of risk management and health and safety issues Understanding of safeguarding and good practice Understanding of confidentiality and data protection Experience Essential Experienced and confident in managing challenging situations, and recognising and responding to safeguarding concerns (this can include voluntary experience) Experience of working with children, young people or adults in a health, social care or any other relevant setting (this can include voluntary experience) Experience of supporting people in a clear, meaningful and non-judgemental way either via telephone or in person (this can include voluntary experience) Skills and abilities Essential Ability to gather relevant information to support and assess risks Excellent proven communication and organisational skills, including an ability to encourage and engage people in ways to make positive changes in their lives. Excellent IT skills, including use of Microsoft Packages Ability to work as part of a team and work alone and use own initiative Attitude and Personal Attributes Essential Dedicated to collaborative working Passionate and enthusiastic, solution focused approach and can do attitude Committed to equity, diversity and inclusion Other: Willingness to travel across the district if required. How to apply: Please click the 'Apply for this job' button and follow the steps to fill out the application form. Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under. We’re unable to provide feedback to applicants who are not shortlisted. We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.