Senior Planned Operations Manager – Hampshire | Housing Client
£72,000 per annum
37 hours per week
Permanent
We are currently recruiting for a Senior Planned Operations Manager to join a leading Housing Association client based in Hampshire. This is a senior leadership role responsible for the delivery of all planned and cyclical works programmes across a large housing portfolio. Managing a significant annual budget of circa £23M, you will lead multi-disciplinary teams delivering key investment works including kitchens, bathrooms, roofing, windows and wider refurbishment programmes. This role plays a critical part in ensuring compliance, performance, and value for money across all planned works.
Responsibilities
* Lead and manage Planned Delivery Teams, driving a high-performance and collaborative culture
* Oversee the delivery of all planned and cyclical maintenance programmes across the housing stock
* Take full accountability for a £23M budget, including forecasting, monitoring, and financial reporting
* Ensure effective resource planning, procurement, and programme delivery across internal teams and contractors
* Monitor performance against KPIs, ensuring quality, cost efficiency, and programme targets are achieved
* Drive continuous improvement and identify opportunities for cost savings and operational efficiencies
* Ensure full compliance with statutory and regulatory requirements including Fire Safety, Asbestos, Legionella, Electrical and Building Safety regulations
* Act as an escalation point for complex complaints, ensuring high levels of customer satisfaction
* Implement robust reporting frameworks to drive accountability and performance across teams
Requirements
* Proven experience managing large-scale planned works programmes within a housing organisation
* Strong commercial awareness with experience managing significant budgets
* Demonstrable leadership experience managing operational teams and contractors
* In-depth knowledge of housing compliance and statutory regulations
* Relevant construction qualification or equivalent experience
* Health & Safety qualification (IOSH / NEBOSH or equivalent)
* Strong communication and stakeholder management skills
* Ideally working towards or holding a CIH Level 4 qualification (or equivalent)
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