West Suffolk Council Address: Bury St Edmunds, Suffolk IP33 3YU Salary: £29,540 - £32,597 per annum, plus excellent employee benefits package Hours: 37 hours per week Contract: Permanent West Suffolk Council are looking for a Technical Support Officer (Licencing) to join the licensing function within the Regulatory Services of the Council. About the role Licensing within Regulatory Services includes assisting new and existing hackney carriage and private hire vehicles and drivers through their licensing application process; ensuring that hackney carriage, private hire vehicles and drivers are fit and proper; keeping policies updated with current legislation; inspecting licensed premises for compliance; street trading and pavement licences, plus much more. We are looking for a motivated, confident, and innovative individual with drive and determination to join our dedicated team. You will be working closely with colleagues to deliver a technical support role that is both effective and efficient, whilst maintaining a high standard of customer service. Your responsibilities will include checking the validity, completeness, accuracy and issuing of all hackney carriage and private hire driver and vehicle licence applications, responding to emails and telephone calls, inputting data into a database, checking compliance and supporting the wider team. This is an exciting time to be joining West Suffolk Council which has gained a reputation for being ambitious and forward-thinking. What you will need Experience of working in a fast-paced office environment with conflicting deadlines. Excellent organisational skills, ensuring tasks are completed accurately, on time and with attention to detail. You will need strong communication skills with colleagues and customers to provide excellent customer service, be a team player and have the ability to prioritise your work on a daily basis depending on the needs of the department. Please refer to the job description and person specification for full details of this exciting opportunity. Our benefits Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval). Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%. Life assurance – a payment of three times your annual salary. Flexible working options to enable work/life balance. Agile working - ability to work in the office and from home. Access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services. Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary). Rail and bus staff discounts. A range of Health and Wellbeing initiatives including an employee assistance programme. Discounted membership at Abbeycroft Leisure centres. A culture of learning inspiring staff to focus on continuous learning. Modern office accommodation. For more information, please view our ' Why work for us? ' career site page. For more information Please read the: Job description (pdf) Person specification (pdf) Core values (pdf) For an informal discussion about the role, please contact Tim Cleary, Licensing Manager, on 01284 757104 or tim.cleary@westsuffolk.gov.uk How to apply To apply, please visit the website. Closing date: 1.00 pm, 19 March 2026. Interview date: 26 March 2026. West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.