Overview
The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain valuable experience, or you have experience with retail and you're looking for a new challenge.
Role
You will work onsite and report into the Assistant or Store Manager. Your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
* Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommend items they hadn’t considered, or offer a basket.
* Get to know in-store offers and schemes and promote them to give customers more information.
* Help stores run smoothly by ensuring the right products are displayed, providing great service, and replenishing stock from deliveries.
* Work with other team members to provide a great shopping experience and keep the store clean and presentable.
* Be provided with award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role. We are looking for people who:
* Excel in a varied environment and work at pace.
* Communicate and listen effectively.
* Enjoy working as part of a team and promote a collaborative team dynamic.
* Know that the little things make the biggest difference for customer interactions.
* Desire to be a proud brand ambassador for Boots and help customers find the best products for them.
* Have five years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each reference date of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five-year period must cover the exact last five years from today’s date.
Benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay
* Access to free, 24/7 counselling and support through TELUS Health (Employee Assistance Programme)
Additional information
We have a great range of benefits in addition to the above that offer flexibility to suit you. Exclusions may apply; eligible roles only. Any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. We are an equal opportunity employer and value diversity in the workplace. If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are open to discussing flexible working options, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide assistance to help you be at your best.
Vacancy details
Vacancy Reference Number: 260611
Area: 203 - London Airports
Company: UK Stores
Hours per week: 8 to 16 hours (part-time) or 15 hours per week as specified
County: Middlesex
Airport: Yes
Region: 10 - Travel
Store: 1978 - London Heathrow Airport Terminal 5 Arrivals
Division: 16 - United Kingdom
Contract Type: Fixed Term
#J-18808-Ljbffr