Role : D365 System Owner Location: City of London Salary : up to £85,000 Day of week in the office : 1-2 days a week in the office My client is going through a strategic CRM transformation moving to D365 as part of their wider enterprise systems modernisation programme. This is not a support role, it's a full system ownership role. You will take strategic and operational ownership of Dynamics 365 across marketing, membership, and operational teams - shaping how CRM delivers measurable business value across the organisation Responsibilities/Experience Own the CRM strategy, road-map and vision Align platform development with organisational goals Act as senior Business Relationship Manager for CRM Manage and prioritise the backlog based on value Hold stakeholders accountable for benefit realisation Lead and develop a small in-house CRM team If this role sounds of interest and you would like to know more do not hesitate to contact me on Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.