Main area Communication Aid Service East of England (CASEE) Grade Band 3 Contract Permanent Hours
* Part time
* Flexible working
21 hours per week (Negotiation re: flexible working pattern available for the successful candidate) Job ref 180-B-246039
Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrooke's Hospital-Division B Town Cambridge Salary £22,816 - £24,336 p.a. pro rata Salary period Yearly Closing Today at 23:59 Interview date 14/05/2024
Job overview
This is an exciting opportunity for a skilled Administrative Technician to join the Communication Aid Service East of England (CASEE) for a Band 3 permanent part-time post. The post is for 21 hours (0.56 WTE) per week, with flexible working pattern available for the successful candidate, e.g. 10-2pm, 5 days per week or similar.
CASEE is one of 14 regional specialised Augmentative and Alternative Communication (AAC) Services commissioned by NHS England to provide a consistent, equitable AAC Service across England and is managed within the CUH Speech and Language Therapy Service.
Our service works closely with local therapy teams to provide a service to children and adults who are eligible for a specialised AAC assessment across the six counties of the East of England.
This is an opportunity to join our specialist multi-professional team comprising Occupational Therapists, Speech and Language Therapists, Advisory Teacher, Rehabilitation Engineer/Healthcare Scientist, technical team and administrative support team.
It will be helpful if you have experience communicating effectively with a broad range of individuals who have communication impairment or those who use AAC to communicate. However, whilst AAC skills and experience is desirable, we welcome applications from people who have an interest in AAC and who are committed to quickly develop the necessary specialist knowledge and skills.
Main duties of the job
To provide professional and efficient administrative and technical support to the CASEE team. Main responsibilities include supporting the CASEE team alongside the team secretary with administrative tasks and some equipment management tasks, including, but not limited to, answering the phone, processing referrals via the electronic patient record, responding to e-mails and supporting the team with creation of paper based resources for client communication.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 1st May 2024.
Interviews are due to be held on 14th May 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
* Educated to GCSE level or equivalent.
* Assistive Technology/ AAC (Alternative and Augmentative Communication)/ EC (Environmental Controls) qualification or equivalent.
Experience
* Experience of working in a busy office environment or warehouse.
* Experience of prioritising, planning and organising own tasks.
* Working with guidelines.
* Experience of customer service/ or supporting a professional team.
* Experience of IT packages - Microsoft Office.
* Previous experience of working in the NHS and/or working with individuals with communication and/or physical disability.
* Previous experience of working with medical records.
* Previous experience of working with assistive technology/equipment.
* Experience of call handling.
* Experience of dealing with difficult situations and confrontations.
Knowledge
* Understanding of confidentiality and data protection within healthcare.
* Understanding of customer service/ patient care.
* Knowledge of the Trust including awareness of the Trust's priorities.
* Knowledge of NHS/Trust information systems.
* Knowledge of Medical Terminology.
* Knowledge of equipment/product storage and retrieval systems.
* Knowledge of AAC/EC/Assistive Technology.
* Knowledge of the role of Speech and Language Therapy, Occupational Therapy or related healthcare professions (Advisory Teacher, Rehab Engineer/Healthcare Scientist, Clinical Technologist).
Skills
* Ability to work as part of a team.
* Ability to use a range of communication skills including, but not limited to; building rapport, persuasion, motivation, explanation, education and able to use these by telephone, by email and face to face.
* Ability to follow instructions/ directions and processes and procedures.
* High level of ability to organise and manage own time keeping to schedule and deadlines.
* Good organisational skills.
* Ability to meet deadlines.
* Willing to take on/learn new skills.
* Able to identify equipment accurately.
* Ability to show attention to detail and accuracy.
* Ability to adapt to change.
* Ability to work under pressure.
* Ability to store and safeguard confidential documents.
* Familiar with AAC/ EC technology/software.
* Able to adjust style of communication for those with communication difficulties.
* Managing resources e.g. equipment and stock levels.
* Strong IT skills including Microsoft packages (word, excel, powerpoint, outlook etc.).
* Able to use CUH software packages (e.g. Oracle, e-Quip etc.).
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind and excellent.
* Clean (UK or equivalent) driving licence and able to move and transport communication aids/ICT and assessment equipment to a wide range of venues across the East of England Region.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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