Join us as a Margin Services Operations Senior Associate to enhance client experiences, drive strategic initiatives, and lead a dynamic team!
As a Margin Services Operations Service Delivery Senior Associate in the Operations Service Delivery Team you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.In this role you will drive strategic initiatives that shape the future of our business, and contribute to the success of our Global Operations.As a manager within the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.
Job responsibilities
* Directly manages and help develop team members within the OSD team
* Manages incoming and outgoing Client queries related to the end-to-end Margin Services function
* Proactively monitors and maintains Operational Service Levels to Clients, owning Operational escalations from identification through to remediation
* Utilizes available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model
* Partners with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops
* Develop sexcellent networks of internal Stakeholders across the business
* Contributes to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required
* Supports Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required
* Co-ordinates team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions
* Collects and maintains internal resources and documentation on collaboration sites such as SharePoint
* Provides reporting, analytical, communications and project support to MS Operations management
Required qualifications, capabilities, and skills
* Leadership/management experience
* Strong verbal and written communication skills for clear Executive Messaging
* Effective Client Management skills, and ability to deliver challenging messages
* Excellent attention to detail and accuracy
* Ability to understand complex models within the financial sphere
* Problem-solving and data analysis
* Strong time management skills, and ability to prioritise and work under pressure
* Self-motivated, tenacious and able to work with high degree of independence
Preferred qualifications, capabilities, and skills
* Experience within Collateral or Derivatives
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