Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
As a Field Manager on Vias Transit-as-a-Service (TaaS) Operations team you will oversee day-to-day operations using our technology platform ensuring smooth and reliable service as Via expands across the UK. You will focus on continuous improvement and operational excellence helping to deliver a positive experience for our passengers and supporting the growth of the service.
* This is a fully in-person position with the expectation that you will be onsite 4-5 days per week
What Youll Do
* Ensure operational excellence and deliver an outstanding customer experience
* Oversee day-to-day operations in person; the role may occasionally require early starts or evening work depending on business needs
* Manage driver supply to make sure the right number of vehicles are on the road to meet demand
* Act as the real-time point of contact for operational issues prioritising effectively and coming up with practical solutions on the spot
* Respond promptly to driver feedback and live customer enquiries
* Work closely with a broad cross-functional team to develop and scale operational processes systems and tools to support rapid growth
* Analyse and interpret performance metrics / KPIs to spot inefficiencies and apply insights to improve operations
Who You Are
* A self-starter who is comfortable in a fast-paced environment with a strong focus on driving positive change
* Experienced leader with a proven track record of motivating and developing teams in operational settings ideally including shift-based staff
* Team-oriented and accountable taking pride in both personal work and the success of the team
* Calm under pressure adaptable and willing to contribute across a range of projects
* Data-driven making decisions based on insights and metrics
* Fluent in English (C1 level) and skilled at professional communication with partners customers and driver colleagues from diverse backgrounds
* Holder of a valid UK driving licence (Category B)
* Its a plus if youve completed your Certificate of Professional Competence (CPC) training and hold Qualified Transport Manager status. Experience in fixed-line bus operations would also be an advantage.
What We Offer
* Joining a global employer with over 750 mobility deployments in 40 countries
* Becoming part of a company that was awarded for its commitment to social good
* Salary Range :. Final salary will be determined by the candidates experience knowledge and skills.
* Comprehensive benefits package including generous paid parental leave and health scheme offered through AXA
* Partnership with YellowNest a salary exchange benefit that helps reduce childcare fees for working parents
We’re Via and we build technology that changes the way the world moves. We’re driven by a simple mission : to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.
Our teams of world‑class engineers data‑scientists product managers operations specialists marketers transit experts and more bring cutting‑edge AI‑powered software and innovative technology‑enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data‑driven decision making for entire transportation networks; fixed‑route buses microtransit paratransit school buses autonomous vehicles and more.
If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become / already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride
Via is an equal opportunity employer.
Required Experience :
Manager
Key Skills
Time Management,Construction Experience,Managed Care,Management Experience,Microsoft Outlook,Utilization Management,Case Management,Pediatrics Experience,Salesforce,Relationship Management,Leadership Experience,Supervising Experience
Employment Type
Full Time
Experience
years
Vacancy
1
Monthly Salary
Salary : 35000 - 40000
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