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United Kingdom - oxford
Posted: 16/05/2025
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United Kingdom - oxford
Posted: 16/05/2025
Salary: £4K to £40K per Year
ID: 35987_BH
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Job Title: IT Operations Engineer
Location: Oxfordshire
Salary: Up to £40k per annum
Overview
We are seeking a skilled and proactive IT Operations Engineerto join our team and ensure the smooth and secure operation of end-user IT services. This role involves direct on-site support and issue resolution across a range of technologies, including Microsoft 365 cloud services, enterprise device management, application deployment, shop-floor systems, printing, and more.
The successful candidate will be the go-to technical point of contact on-site, supporting users, resolving escalated incidents from the service desk, and playing a key role in maintaining global IT standards.
Key Responsibilities
1. Provide hands-on IT support for site-based and regional users, ensuring timely resolution of issues escalated by the global service desk.
2. Maintain, troubleshoot, and support technologies including:
Microsoft Office 365 cloud applications and services
Windows desktop and server environments
Device management (Intune, SCCM, Autopilot)
Application deployment
Manufacturing shop-floor systems
Audio-visual equipment and printing
3. Assist in Incident, Problem Management, and Service Request fulfilment in line with SLAs and KPIs.
4. Support asset and license management as directed by IT Operations leadership.
5. Ensure adherence to IT security measures and policies, maintaining cyber awareness and best practices.
6. Contribute to the continuous improvement of IT services and user satisfaction scores.
7. Provide operational documentation and support for new technologies and project deployments.
8. Build strong relationships with users, becoming a trusted advisor for IT services at the site.
Requirements
Essential:
9. Proven experience in an on-site IT support role or similar capacity.
10. Solid understanding of Windows-based systems, Office 365, and enterprise connectivity.
11. Experience supporting end-user technologies such as:
Microsoft desktop/server systems (AD, DNS, DHCP)
Microsoft Office 365 suite
Audio-visual and printing technologies
12. Strong communication skills with a service-focused approach.
13. Ability to prioritise tasks, manage time effectively, and adapt to changing business needs.
Desirable:
14. Microsoft certifications (OS, Office365, or Azure).
15. Experience with:
Intune, SCCM, Autopilot, PowerShell scripting
Citrix/RDS, Exchange, Teams, SharePoint
ERP or CRM systems (e.g., Microsoft Dynamics)
16. Additional languages beyond English are a plus.
What's on Offer
17. Competitive salary
18. Discretionary annual bonus
19. Up to 5% matched pension contribution
20. Life assurance (4x salary)
21. 25 days annual leave + bank holidays
22. Employee Assistance Programme
23. Medicash health plan
24. Eyecare vouchers
25. Retail and service discounts
26. Salary sacrifice car scheme
27. Cycle to work scheme
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IT Support Engineer
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Created on 29/06/2025 by TN United Kingdom
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