Role Overview
The role of Technical Consultant within CDW Professional Services is to consult, design, plan and implement complex technical projects. To work closely with the Principal Technical Consultants and other technical teams. The Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve our customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, time and material estimates and validation, HLD and LLD documentation - all whilst ensuring the highest level of quality assurance. Be eligible for Security Clearance and adhere to CDW policies and GDPR Best practices.
Responsibilities
* Acts as a mentor and technical escalation point in all areas where considered a subject matter expert, providing expert-level knowledge in respect to issue resolution, standards, design, best practice, delivering quality and reference target architectures.
* Working closely with Account Managers, Project Managers, Solution Architects, Customers and other teams as required.
* Design and deliver implementation services across a wide range of clients and technologies.
* Creation of technical documentation as and when required.
* Low level designs.
* Diagrams.
* Statement of Works (SoW).
* Creation and presentation of customer facing documentation.
* Renew/upgrade required certifications.
* Works with clients on assigned projects to identify commercially viable, technical solutions to business problems and streamline business processes.
* On behalf of a client and CDW, takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues.
* Accountable as a lead technical role in one or more projects on which they are assigned, ensuring that solutions are adequately captured in a Statement of Work or Project Initiation Document, analysed, designed and delivered to recognised industry or CDW best practices.
* To assist in the design of Proof-of-Concept scenarios, Type Approval activities in the CDW labs and for a client’s needs.
* To help in the creation of test type documentation and test scenarios. Ensures personal objectives and set KPI targets are met or exceeded. Proactively questions and evaluates existing systems, standards, documentation and procedures and makes recommendations for improvement.
Technical Skills
* Palo Alto
* FortiGate
* Traditional Nexus
* Cisco Catalyst
* Deep understanding of TCP/IP protocols and fundamentals of networking equivalent to CCNP level.
* Strong hardware, switching and routing experience in Datacentre and Enterprise Networks.
* Strong understanding in Palo Alto or FortiGate Firewalls.
* Excellent documentation skills to create Test Plan documents, Visio diagrams along with other documentation skills like statement of works.
Desirable Skills
* Cisco SDA
* Cisco ACI
* Juniper
* Cisco Wireless
* Network performance monitoring and packet capture and analysis.
* Network automation knowledge including using API, Programming, Scripting and Orchestration skills.
Essential Certifications
* Cisco Wireless (CCNP)
* Cisco Networking (CCNP)
Desirable Certifications
* Fortinet NSE
* Palo Alto PCNSE
* Checkpoint CCSE
* CCNP Enterprise
Essential Attributes
* Quality focused with excellent attention to detail.
* Methodical & analytically minded.
* Results-oriented with a track record of success for achieving and exceeding sales goals.
* Experience and ability to develop and build relationships with a range of stakeholders.
* Strategic thinker and exceptional executor of global strategies.
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