About the Role: One of my govermant clients is seeking a dedicated Customer Service Officer to join our frontline services team. This is a great opportunity to work within a dynamic and public-facing role, ensuring high levels of customer satisfaction and service delivery. Key Responsibilities: * Responding to enquiries from residents via phone, email, and in person. * Logging and updating information on internal systems accurately. * Providing clear, helpful, and timely advice on a range of council services. * Escalating complex queries to appropriate departments. * Working closely with internal teams to resolve customer issues efficiently. About You: * Proven experience in a customer service or contact centre environment. * Strong communication and interpersonal skills. * Ability to work independently and manage a high-volume workload. * Familiarity with public sector or local government processes is an advantage. * Proficient in MS Office and customer management systems. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd