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It manager (contact centre)

Glasgow (Glasgow City)
Pertemps It
It manager
Posted: 15 September
Offer description

Overview

IT Manager Glasgow | Full-time

We’re looking for an experienced IT Manager to lead our technology function, manage infrastructure, and keep our business secure, connected, and future-ready.


Responsibilities

* Lead and inspire the IT team.
* Manage IT budgets, suppliers, and governance.
* Oversee infrastructure, cloud, and unified communications.
* Drive a cyber security-first mindset and maintain key accreditations.
* Act as the final escalation point for IT services.
* Deliver projects that enable business efficiency and growth.


Qualifications

* 10+ years in IT, with 5+ in leadership.
* Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.).
* Strong knowledge of cloud/on-prem infrastructure & security frameworks.
* Proven ability to manage projects, suppliers, and stakeholders.
* A confident leader with excellent communication skills.

Ready to lead IT strategy and delivery? Apply now through Cactus Search - matt@cactussearch.co.uk

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