As an Administrative Support Officer - Service Delivery, you'll play a key behind-the-scenes role in keeping our mental health services running smoothly. You'll be the welcoming first point of contact for visitors and callers, a trusted support for staff, and an organised presence that helps teams focus on what matters most – supporting people in their recovery. This role is ideal for someone who enjoys variety, values strong relationships, and takes pride in delivering high-quality administrative support in a purpose-driven environment. Every day will be different, but your impact will be consistent: helping create a calm, professional and supportive space for staff, stakeholders, and the people we support.
Responsibilities
* Being the first point of contact for visitors, phone and general enquiries
* Providing day-to-day administrative support to the service delivery team
* Preparing and maintaining accurate records, correspondence and office systems
* Coordinating meetings, room bookings, resources and office logistics
* Working collaboratively with staff and stakeholders to support smooth service delivery
At RFQ, we are committed to providing a supportive, collaborative, and empowering environment, where everyone can thrive.
Qualifications
* Certificate III in Business Administration or equivalent relevant experience
* Demonstrated experience in an administrative or office support role
* Strong computer skills, including Microsoft Office (Adobe experience desirable)
* Well-developed organisational skills with the ability to manage competing priorities
* A professional, friendly approach and strong customer service skills
* The ability to work independently and collaboratively within a team environment
* Ability to obtain and maintain required criminal history checks and a Yellow Card
Why RFQ?
* $34.58 - $37.73 Hourly Rate (depending on experience) + Superannuation
* Enhance your take home pay with salary packaging of up to $15,900 on general living expenses and additionally up to $2,650 annual entertainment benefits, which also includes access to novated leasing.
* Free Employee Assistance Program (available for staff and their family).
* Opportunities for a wide range of career and professional development.
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