Front Office Manager
The Gantry, London Curio Collection by Hilton
Lead the arrival. Set the standard.
Were looking for a Front Office Manager to lead the guest experience at The Gantry.
This is not a standard front office role. Its about owning the arrival, setting the tone, and leading a team that delivers a confident, consistent guest experience in a fast-moving East London environment.
The Role
Youll take ownership of the guest experience from first impression through to departure ensuring the operation runs smoothly, efficiently and with purpose.
Youll lead and develop the team, drive standards, and bring a level of control and consistency that reflects where the hotel is heading.
This includes:
Leading reception and guest services day-to-day
Driving a confident and consistent arrival experience
Managing rotas, staffing levels and payroll control
Owning guest feedback and service recovery
Building and developing a confident, forward-thinking team
Working closely with Rooms, F&B and Commercial teams
Supporting the wider direction of the hotel as it continues to evolve
About You
Youre already operating in a busy hotel environment and understand what good looks like.
You are:
Comfortable leading from the front in a high-volume hotel
Commercially aware you understand the impact of service on revenue
Calm under pressure and decisive when it matters
Strong with people able to build, develop and challenge a team
Focused on standards, detail and consistency
Why The Gantry
The Gantry is a design-led hotel in Stratford, part of Hiltons Curio Collection and Managed by the Cairns Group. With an expanding meetings and events offer and a strong F&B presence, the hotel is evolving its position in the London market.
This is a hotel in transition reshaping its spaces, building new revenue streams, and raising standards across the operation.
For the right person, this is an opportunity to step into a role with real impact shaping the guest experience at the front line of a business that is moving forward.
The Offer
Competitive salary
Bonus and incentives
Hilton and Cairn Group benefits including 50% F&B Discounts, Spa, Retail and Cinema discounts
Development opportunities within Cairn Group
Why Cairn Group
Cairn Group is one of the UKs leading hotel management companies, working with globally recognised brands across a growing portfolio of hotels and hospitality businesses.
Joining Cairn means becoming part of a business that values individuality, entrepreneurial thinking and career development, while giving leaders the autonomy to make a real impact within their hotels.
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