WILDES
If you want to lead a friendly, hardworking team that takes pride in their work and thrives on making our guests happy, this opportunity to join our Food & Beverage team is perfect.
As our Breakfast & Lunch Manager, you will be an ambassador for the hotel as well as the team you are leading. Managing the Breakfast and Lunch operations throughout, you will be passionate about delivering world class service to our guests, whilst ensuring standards are maintained and targets are achieved.
Due to the high level of responsibility the ideal candidate will have experience working in a management level role within the luxury hospitality industry preferably with previous Food or Beverage Management experience.
Being a Breakfast and Lunch Manager requires a lot of skill and dedication, so you will have incredible organisational skills and attention to detail, have a hands-on approach, along with stamina and the ability to remain positive and calm when under pressure.
About you:
You will already have experience as a Food and Beverage Manager or similar role within a similar sized 4 or 5 star hotel
You'll be motivated by ensuring your department and team consistently delivers an outstanding and memorable guest experience and will enjoy building rapport with guests and colleagues
You will have experience of leading diverse teams and will enjoy coaching and developing team members, motivating them to be their best.
You will have excellent hotel system knowledge and experience of training others to use this confidently
Knowledge of the Derbyshire would be an advantage but is not essential
Most of all, you'll have a professional, organised, charming and friendly approach.
Responsibilities
People
Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect
Drive a great working environment for teams to thrive linking up departments to create sense of one team
Promote teamwork and quality service through daily communication and coordination with other departments
Financial
Help prepare the hotels annual budget and the setting of departmental goals
Monitor budget and control expenses with a focus on food, beverage, and labour costs
Drive promotions that deliver great dining experiences for guests at a good value
Make sure credit and financial transactions are handled securely
Working with the catering office, identify additional sales opportunities to enhance revenue
Guest Experience
Make sure all food and beverage equipment is in operational condition and regularly cleaned
Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
Analyse guest insights to identify and meet customer expectations and build on guest loyalty
Regularly communicate with guests to ensure expectations are met.
ensure expectations are met
If you love to motivate, are always looking to spot progression and development within your team, are well organised, possess excellent communication skills, can work on your own initiative, and have a genuine desire to work in the hospitality industry;
Then we'd love to hear from you!
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
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