Located near to Tavistock on the Devon/Cornwall border. Hotel Endsleigh, owned by Olga Polizzi, is a beautiful Grade I listed country house hotel set in 108 acres of woodland and gardens.
We are looking for a part time front of house Hotel Porter to support the Head Porter, handling a variety of tasks, whilst also delivering a high level of customer service.
The role may also include some night shifts, providing holiday and sickness cover. As a Night Porter your main responsibility is for the security and safety of guests during the night.
In this job you would need great customer service skills and have a smart appearance. This is a hands-on, physically demanding role, ensuring the high standards of the hotel are maintained. The ideal candidate for this position has a positive attitude and is dedicated to making each guest's stay as pleasant as possible.
Main duties and responsibilities include:
* To be present at the Reception desk or in the front hall to assist guests, colleagues and visitors when requested.
* Ensure collection and delivery of guest luggage in an efficient and timely manner.
* Guide guests to rooms, placing luggage in room assigned by front desk.
* Informing guests of room amenities.
* Deliver messages, packages and flowers to guests' rooms.
* Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
* Work through the daily task list, ensuring all duties are completed before the end of shift.
* Provide assistance to the Housekeeping and Restaurant teams.
* Perform any other tasks as and when assigned by the management.
* For the night porter shift you must be comfortable and have the self-motivation to work alone.
The working pattern will be variable, covering other team members' days off. Shifts will predominantly be from 9am – 6pm. The night shift is 11pm – 7am.
You will be required to be flexible and may be asked to work additional shifts (up to 5 days per week), helping to cover holiday and sickness.
You will also receive a share of the tips find (typically an extra £4,000-£5,000 per year based on full time hours).
Full training will be provided.
Car driver essential.
Job Types: Part-time, Permanent
Pay: £12.21-£12.50 per hour
Expected hours: 8 – 40 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person