Job Description
The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to Keoghs. The Team Leader will also maintain a caseload of NIHL & HAVS matters and further provide supervision, technical support and training to their team.
Key Responsibilities
* Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
* Provide supervision and technical support to their team.
* Provide specific client briefs, updates and implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
* Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
* Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
* Manage client finances, controlling FE/AFH/FHA costs, to ensure that work is delivered profitably and that cash flow is maximised.
* Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible
* Complete projects and process updates in order to improve current operating practices or to address specific client issues.
* To ensure compliance with the SRA Standards & Regulations.
Skills, Knowledge & Expertise
The successful applicant will ideally have the following skills:
* Experience in the file handing of disease claims
* Technical knowledge of NIHL & HAVS claims
* Proficient in all stages of the pre litigation process of disease claims
* Demonstrate some prior experience of:
* Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable).
* Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability
* Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation.