Description
Motability Operations are currently recruiting for a Customer Accounts Analyst to join our team in Bristol on a 12-month FTC/Secondment. This role is a great chance to acquire finance experience by joining the Customer Accounts Team.
Reporting to the Customer Accounts Team Leader, overseeing outstanding balances on agreements. You'll need to be capable of self-managing your day, balancing your Agency and Customer workflow between inbound and outbound calls. You'll proactively be contacting customers to discuss their arrears, understand reasons for any overdue payments, as well as handling queries.
Collaborating closely with external partners such as Direct Line Motability, Europcar, the DWP, Social Security Scotland, and Veterans Agency, you will be accountable for reconciling lease rental agreements and spotting payment gaps. Furthermore, collaborating with internal departments, especially our Customer Experience Teams, and external contacts to guarantee that customers receive adequate support for their various needs.
Working a 35 hour a week shift pattern between 8am - 5pm Monday - Friday.
Qualifications
Our diverse team is in search of an individual experienced in customer service or consumer credit control. Key requirements include excellent telephone etiquette, meeting monthly KPIs, and engaging in continuous self-development.
The ideal candidate should hav...