Voice Engineer / Voice System Administrator
Suitable for VOIP engineers, Voice IT engineers, Technical Voice Specialists, Voice Support Engineers, VOIP specialists.
TelXL is looking for a Voice System administrator with strong telephony expertise to assist us in running our Tier 1 telephony platform that enables our partners and end customers to provide a superb communication experience to their customers.
We pride ourselves on running a highly resilient platform which meets a complex range of standards, including but not limited to PCI DSS, CE+ and ISO20071.
Location: Hybrid 2/3 days in office based in Redditch / Birmingham
Who we are: TelXL is a successful CCaaS (Contact Centre) Vendor with a Tier 1 telephony platform underpinning its in‑house built software, enabling SME businesses across the UK to offer exceptional customer service to their end customers. We work across industries and our technology and platform enable customer interactions across Public sector, Insurance, Finance, Utilities and Leisure.
You will be working in a technically diverse team with the opportunity to expand your skill set and knowledge on a regular basis. An interest in automation/devops would be beneficial in order for you to support a multi‑site hybrid Windows/Linux hardware platform through a period of change.
Responsibilities
* Be the pivotal person supporting a multi‑site telephony network
* Identify areas of improvement and work to introduce new technologies and processes to help deliver on our Product roadmap.
* Be responsible for upgrading and updating hardware/software to meet system requirements resulting in increased productivity and ensuring stability.
* Complete installation and configuration of Asterisk voice servers to meet customer and service uptime requirements.
* Maintenance and configuration of new Bordernet SBCs to meet customer and service uptime requirements.
Qualifications
* Experience with Asterisk and OpenSips, installation and configuration
* Strong experience of VOIP in the telecoms industry
* Experience with scripting, automation for both Windows and Linux.
* Standards compliance PCI, CE+ and ISO
* Teams direct routing
For more information regarding the role please contact Laura Oxley (laura.oxley@telxl.com) or Zoe Fox (zoe.fox@telxl.com).
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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