Contract Administrator
Facilities Management
London
Onsite
Temp-to-permanent
£35,000 - £40,000
A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service.
Key Responsibilities:
* Act as the first point of contact for all facilities (soft and hard FM) requests
* Log, track, and manage jobs via CAFM/helpdesk systems
* Prioritise and allocate tasks in line with SLAs and urgency
* Prepare and issue quotes for planned and reactive works, ensuring commercial viability
* Coordinate engineers, contractors, and service providers to ensure timely delivery
* Monitor job progress, update stakeholders, and close tasks accurately
* Handle client queries, complaints, and escalations professionally
* Maintain accurate records and produce reports on KPIs, SLAs, and performance
* Support process improvements and system updates
* Assist with tender submissions, pricing validation, and pipeline governance
About You:
* Experience in a helpdesk or customer service role within a facilities management firm is essential
* Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow)
* Commercially aware and able to provide quotes
* Strong organisational skills with the ability to manage multiple priorities
* Excellent communication and stakeholder management skills
* Good IT skills, particularly in MS Office (Excel)
* A professional, friendly, and customer-focused approach
* Understanding of SLAs, KPIs, and compliance standards
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service.
JMM178797