VACANCY: 2nd Line Support Analyst
LOCATION: Rotherham, S60 (Close to Meadowhall, Sheffield)
ABOUT US:
MTL Advanced is a Yorkshire-based steel engineering and manufacturing company operating from a 390,000 sq. ft. facility in Rotherham.
We have invested in an extensive range of technology and equipment and provide services to a range of OEM's from leading industries including defence, security, construction, quarrying, recycling and rail.
Our inhouse capabilities include, large format Laser Cutting and Press Braking, CNC Precision Machining, Fabrication & Welding, Shot Blasting, Painting and final Assembly.
As we continue to expand and grow, we are looking for an experienced IT Support Analyst to join our onsite IT Department. You will be responsible for providing IT Support services to the full MTL site (c400+ users) in a mixed service desk / face to face environment; resolving technical problems from site employees, which will include all PC's, servers and networks. You will ensure that all aspects of the manufacturing processes are supported from an IT perspective, whilst providing input to long term project plans.
You will have the ability and willingness to make decisions that benefit our end users in the business and the foresight to anticipate the effects these decisions will have.
ABOUT THE ROLE:
* Provide support to desktop PC's, laptops, printers, phones, hardware and software
* Provide 1st (20%), 2nd (70%) and 3rd (10%) to all users on site
* Prioritising and monitoring IT issues
* Oversee installation, configuration, maintenance, repair, troubleshooting and upgrade of hardware and software systems
* Liaise with 3rd parties, service providers, suppliers and contractors to ensure that faults, requests, queries and complaints are dealt with promptly and efficiently
* Ensure that network services and protocols including DHCP, DNS and Active Directory are functioning optimally
* Maintain internet firewall, web filtering engine and e-mail content control systems in order to ensure that access to inappropriate material is minimised and the risk of intrusion of the network is minimised
* Maintain backup, virus protection and disaster recover policies
* Provide clear communication, updates and translation to non-technical employees
* Identify suitable products, solutions, suppliers and contractors for projects and obtain quotes to draw up detailed comparisons
ABOUT YOU:
* Experience in a similar Manufacturing, Engineering or Production environment
* Experience of Microsoft Office and Office 365 products; Windows 10, 11 and Windows server 2016, 2019
* Ability to translate complex technical issues to a non-technical audience
* Due to the nature of our Manufacturing facility, there will be requirements to work outside of "normal" business hours
* Excellent interpersonal and communication skills with the ability to communicate at all levels.
Hands on, practical experience with:
* Active Directory
* MS Group Policy
* Hyper-V
* SQL Service
* Neptune Rapid Development Platform
* TCP/IP, DNS, DHCP, LAN, WAN, VoIP, VLAN
* Firewalls and Routers (Watchguard), Network Infrastructure (Cisco Meraki)
* A flexible approach to be able to adapt to changing and challenging requirements
* Maintain Cyber Essentials.
* Strong problem-solving skills and the ability to generate innovative concepts and ideas.
WHAT WE OFFER:
* A culture of shared values, goals, attitudes and business growth
* Competitive salary
* 33 days holiday (including statutory Public Holidays)
* Secure onsite free parking
* Life Assurance plan (Death in Service)
* Monthly Prize Draw
* Company pension plan
* Reduced Costco Membership
* Healthcare Scheme
* Colleague Referral Programme: we pay you for successfully referring people to join our team.
* Companywide initiatives to share in our future success.
* A blend of training to support your career development.
WORKING HOURS:
* Monday – Thursday
* Friday alternate weeks)
We know that our people are the most important asset to MTL Advanced, and we are looking for skilled, passionate and driven professionals to work with our inspirational leaders, promote our culture and enable change. Part of the WEC Group, with expertise across the manufacturing industry, a leading UK facility, innovation and investment make MTL a great choice for your career.
APPLY NOW - Please send your up-to-date CV to
Job Types: Full-time, Permanent
Application question(s):
* Do you have recent / relevant IT support experience in a similar Manufacturing environment?
Please detail....
* Have you been referred to this role by a current MTL Advanced employee?
Please detail....
* Please detail your salary expectations....
Work Location: In person