Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Early morning shifts working 6am-12pm, a full work pattern will be discussed at interview.
Assessment
Successful candidates will be invited to attend an Assessment Centre at the M&S Cribbs Causeway store.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Commitment to delivering excellent work with great attention to detail
* Open to and acts upon feedback
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Qualifications / Environment
Everyone’s Welcome: M&S is committed to inclusion, diversity and equal opportunities, and supports flexible working. If you require reasonable adjustments to any part of the recruitment process, share those requirements during your application so we can ensure a fair and transparent assessment process.
Other Information
To deliver a great shopping experience, we are looking for colleagues who put customers before tasks and champion our products. As the face of the business, you will help us continually improve and ensure customers feel valued.
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