IT Service Delivery Manager - Bracknell (Hybrid) - MSP - £43k-£47k
Do you thrive in leadership roles and want to join a growing MSP that truly invests in its people?
Due to continued expansion, a dynamic Managed Services Provider based in Bracknell is looking for an IT Service Delivery Manager to lead their 7-person service desk team. Supporting over 60 clients, this MSP prides itself on a collaborative culture, excellent customer service, and strong technical delivery.
You'll step into a key leadership role where your experience in service management, people development, and operational excellence will directly shape the continued growth and maturity of the support function. This position is hybrid working, office-based 3 days per week.
Responsibilities include:
1. Lead and develop a 7-person service desk team, providing coaching, 1-1s, and clear performance management.
2. Oversee day-to-day service operations ensuring SLAs, KPIs, and customer satisfaction targets are consistently achieved.
3. Act as the senior point of escalation for technical issues and major incidents, coordina...