Role Overview
This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It is well suited to those with a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking to gain further experience.
Flexible working hours between 8am and 6pm. The role consists of covering a set geographical area to provide on‑site support for client IT hardware devices and requires working to a professional standard, ensuring customer satisfaction through technical skills and strong customer service.
Responsibilities
* As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break‑fix support on laptops, desktops, workstations, tablets, printers and servers.
* Be involved in installing, maintaining, upgrading and repairing IT products such as PCs, workstations, printers, terminals, servers and associated devices.
* Attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer‑focused fashion per engineering work instruction guidelines.
* Ensure assigned incidents are monitored, updated and progressed in the system in real time.
* Coordinate between clients and vendors to ensure timely resolution of problems.
* Provide a high degree of customer satisfaction in all work undertaken.
* Maintain and manage parts in line with returns return process and deadlines.
Essential Skills
* Applicant must have a full valid UK driver’s licence, own car, and business insurance or should apply for it upon offer.
* Ability to resolve hardware issues and basic software problems.
* Capable of building (OS and required software) and deploying PCs (desktop and laptop).
* Good understanding of IT systems and environments.
* Strong customer service skills.
* Analytical and problem‑solving mindset.
Not Essential Skills
* MCSE certification.
* Manufacturer Enterprise server certification.
* SAN Server.
* A+.
* Network+ / CCNA.
* Dell or other vendor certification to enterprise level or above.
* Experience in a data centre and in smart space technology is advantageous.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
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