ICT Support Apprentice
An electrical and IT support company is seeking an ICT Support Apprentice.
As an ICT apprentice, you will undertake a range of duties in both commissioning and their data destruction department. You will commission various customer equipment, including Epos, LAN, WAN, MDM-managed devices, and Digital Signage. You will receive ongoing training and support in IT and networking.
KEY DUTIES
1. Configure various types of IT equipment (network switches, wireless infrastructure, desktop PCs, handheld terminals, tablets, electronic point of sale systems, digital signage, etc.) following pre-written scripts to ensure all steps are completed fully.
2. Liaise with customers and management to assist in resolving issues.
3. Interface with the in-house Warehouse Management System (WMS) during the commissioning process for record keeping.
4. Learn and adapt to new technology to improve service quality.
5. Ensure all staged items meet quality standards.
6. Investigate hardware/software issues and report findings to management for resolution.
Light Warehousing Duties
* Perform tasks on the WMS.
* Replace faulty items.
* Maintain general housekeeping.
* Asset management, including serial number, MAC address, and ID tracking.
CANDIDATE REQUIREMENTS
* Independent work skills.
* Teamwork skills.
* Organisational skills.
* Good written and oral communication skills.
* Self-motivated.
If this sounds like you, please send us your application. We will contact you to discuss your suitability for this role or other positions we have available.
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