Go back Cwm Taf Morgannwg University Health Board
Administrative Support Officer
The closing date is 22 October 2025
The Specialty Medicine Directorate are looking to appoint an enthusiastic and suitably qualified individual who will support the Diabetes Team working 24 hours per week to cover the needs of the service.
To contribute to the provision of administration duties by providing a professional, confidential and comprehensive administrative support to the Diabetes Team.
The role requires the undertaking of a range of administrative and clerical duties including keyboard skills, using a variety of IT applications, data input, answering the telephone and managing calls, maintenance of records systems, dealing with incoming correspondence and arranging client appointments.
The job entails contact with patients, their relatives and other professionals who phone into the team.
The post holder is expected to work flexibly in order to support the service and will be required to carry out reception duties.
Main duties of the job
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesnt need to have skills in Welsh, well consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Waless largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTMs location offers the best of South Wales, just 20 minutes from Cardiffs vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
* We listen, learn, and improve
* We treat everyone with respect
* We work together as one team
CTM employees enjoy benefits including: a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, youll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Person Specification
Knowledge
* NVQ Level 3 or equivalent experience, skills and knowledge. Hold RSA/OCR Level 3 or possess equivalent experience/skills. Knowledge of hospital IT/Patient management systems i.e. WPAS Myrddin
* Good knowledge of medical terminology European Computer Driving Licence (ECDL)
Experience
* Previous experience of working in a healthcare setting. Ability to use Microsoft Office applications. Working within clinical services in a busy office/clinical environment. Experience of working and using own initiative and as part of a team. Experience of dealing with the general public. Experience of databases.
* Previous Medical Secretary experience
Skills
* Excellent communication and interpersonal skills. Computer literate e.g. Office software packages. Able to determine and manage priorities. Excellent customer care skills. Good IT skills. Clerical Skills.
* Welsh language speaking/listening at Level 3 or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
£25,313 to £26,999 a year per annum pro rata
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