Provide 2nd and 3rd line support for the NAV and Business Central systems.
Contribute to end-user training, including developing system documentation and training materials.
Work closely with the Business Central Support Manager on projects and continuous improvement initiatives.
Assist with data migration and data mapping for Business Central projects.
Participate in project teams delivering key projects aligned with business strategy, including support in training, UAT, and go-live phases.
Establish and maintain relationships with stakeholders to understand the needs of different functions and the organization as a whole.
Assist in documenting and centralizing training notes.
Help define and document testing procedures for changes.
Serve as the primary contact for key report queries.
Requirements:
Qualifications & Experience
* Knowledge of Dynamics NAV / Business Central (Microsoft Dynamics NAV 2013/2016, Microsoft Dynamics 365 Business Central), especially Finance Management, Fixed Assets, Inventory Management, and Purchasing modules.
* Experience supporting end-users with queries and issues.
* Proficient in producing clear, accurate, and articulate documentation.
* Experience with NAV / Business Central implementations.
* Ability to deliver results and manage multiple assignments within deadlines.
* Experience supporting Business Central SaaS.
* Previous experience working in a service industry and providing application support.
* Understanding of complexities in large business environments.
Benefits include Employee Assistance Programme and free parking.
At Rentokil Initial, we are committed to diversity and equal opportunity. We encourage applications from all backgrounds and experiences. We aim to create an inclusive environment where everyone can be their authentic selves. If you have any specific needs during the recruitment process, please communicate them to us. Contact us at [email protected] for support.
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