Job overview Closing Date: 22.03.26 Shortlisting to take place after closing date: commencing 23.03.26 Interview expected to take place in the week following shortlisting: commencing 30.03.26 Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role. The job holder will be responsible for the provision of a comprehensive administrative and secretarial service to a Medical Team across a number of Clinical Services, as well as the co-ordination of Reception cover across two sites (Westwood Park DTC and Eccleshill Community Hospital). Advert The job holder will be responsible for the provision of a comprehensive administrative and secretarial service to a Medical Team across a number of Clinical Services, as well as the co-ordination of Reception cover across two sites (Westwood Park DTC and Eccleshill Community Hospital). The job holder will be responsible for the provision of a range of administrative and secretarial duties related to patient pathway management, including diary management, audio transcription and word processing of clinical letters, production of reports and other correspondence as required. With support and guidance act as a point of contact and be responsible for the dissemination of information, messages and enquiries for the Medical Team, liaising with multi-disciplinary team members, other health professionals and staff within and external to the Trust. The job holder will have involvement with Clinicians and Managers across the Trust to ensure that patients are treated in accordance with the Trust’s policy and procedures. Working for our organisation Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust: We value people We are one team We care We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients. Detailed job description and main responsibilities Ensuring the Reception service across all areas of responsibility is fully covered. Provide supervision and co-ordination of the Reception teams. Advising the Team Manager of the performance of the Reception teams to support the appraisal process. Covering the Reception desks when required. Supporting the training and development of Receptionists to ensure compliance with procedure and expectations of the role The job holder will be the point of contact for any queries from Reception teams To ensure that all daily and regular tasks required to be done by the Reception teams are completed and to a high standard. To manage your own workload and report any issues to the Team Manager. Providing administrative/secretarial support to a Medical Team, including diary management, typing, filing, photocopying, opening and distributing mail as appropriate. Use initiative in filtering information and be proactive in dealing with routine matters, seeking support from the Team Manager. Have an understanding of the Trust’s Access Policy and other National/Local targets ie. Cancer, RTT, and works to the standard operating procedures developed to support patient pathways. To type, clinical letters and discharge summaries, minutes of meetings, medical reports, results letters. Assist with any data collection and entry required as service level. Deal with telephone enquiries from patients, relatives, etc, which may be of a sensitive nature, in a constructive and sympathetic manner, referring to the appropriate person where necessary. Maintain efficient office systems, and maintain a booking out system for all notes (mini packs). To ensure accuracy when administering relevant IT systems. The systems include EPR and System One and other local IT systems. Have an understanding of the Trust’s Access Policy and other local/national targets ie RTT, Cancer. works in close liaison with the Co-ordinator/Medical Secretary and other administrative/ secretarial team to assist in the smooth running of the Medical Team’s and administrative/ secretarial service. Works to the SOP’s developed to support patient pathways. Assist in the training of new staff. The job holder will contribute to the effective and efficient running of the service highlight any areas where efficiency can be realised. The jobholder will support the Medical Team in implementing new ways of working, revised operating procedures and policies alongside general improvements to processes and practice. Such duties at a comparable level of responsibility associated with the work of the post which may vary from time to time.