Customer Support Coordinator
Location: Nuneaton
Salary: £28,275
Hours: Monday to Friday, shift rota between 08:00 – 18:00
Role Overview
We are looking for a highly motivated Customer Support Coordinator to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.
Key Responsibilities
* Manage customer relationships and communication for all aspects of service and delivery.
* Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
* Maintain performance metrics and complete daily tasks efficiently.
* Assist with customer campaigns, including order processing and stock data management.
* Support KPI reporting and elevate issues when necessary.
* Identify customer issues and contribute to service improvement initiatives.
* Maintain detailed documentation for customer service processes.
* Participate in ongoing training and professional development.
* Work closely with cross-functional teams to resolve queries and enhance service delivery.
* Adapt to business needs and support a culture of continuous improvement.
* Ensure compliance with health and safety policies.
Requirements
* Strong customer service background with the ability to manage relationships at all levels.
* Excellent communication and problem‑solving skills.
* Ability to adapt to change in a fast‑moving environment.
* Process‑driven with a focus on service improvement and efficiency.
* Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
* Relevant customer service qualification or equivalent experience.
* Full UK driving licence or ability to travel if required.
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