&##128421;️ We're Hiring: IT Support Technician (Level 1 & 2)&##128205; Location: Rugby, England, United Kingdom | &##128338; Full-Time | &##128188; Hybrid/On-site
Are you passionate about tech and love solving problems? Join our dynamic IT team as an IT Support Technician and help keep our systems running smoothly while supporting our amazing customers.
&##128295; What You’ll Do:
✅ Provide first and second-line support for hardware, software, telecoms and network issues
✅ Respond to helpdesk tickets, calls and troubleshoot technical problems
✅ Set up and configure desktops, laptops, and mobile devices
✅ Assist with onboarding/offboarding and user account management
✅ Escalate complex issues and collaborate with senior IT staff
✅ Maintain IT documentation and contribute to our knowledge base
✅ System updates, patching, and routine maintenance via RMM platform.
✅ Deploy/manage windows server technologies like RDS, Citrix systems.
✅ Deliver excellent customer service and user training when needed.
&##129504; What You Bring:
~3–5 years of experience in IT support (Level 1 & 2)
~ Strong knowledge of Windows OS, Windows Server OS, Microsoft 365, and basic networking, telecoms, Citrix technologies etc.
~ Familiarity with ticketing systems and remote support tools
~ Excellent communication and problem-solving skills
~ Ability to work independently and manage multiple priorities
&##127775; Bonus Points For:
Experience of working within an MSP environment.
Experience with Citrix technologies, RDS, Windows Server technologies like RDS, Failover clustering, HyperV.
&##127873; What We Offer:
A collaborative and supportive team culture
Career development and training opportunities
Flexible working options
Competitive salary, pension, and benefits
&##128640; Ready to Apply?
Send your CV and a short cover letter to [hello@onetechuk.com]