Permanent – Full Time 40 hours 8am – 17:00 Mon-Fri
On site – This role is an office-based position.
We are looking to recruit a Customer Service Planner to join our team at our Goldney Road hub, Maida Vale.
About the Role
Joining our team, you will be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our MSi system, you will actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates must have strong planning and scheduling skills, ideally obtained within a Social Housing or Contractor repairs environment. You will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. Along with excellent customer service skills, you will have previous experience dealing with high volumes of calls and customer repair related enquiries.
Benefits
· 26 Days Holiday & Bank Hols
· Enhanced Pension Plan
· Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
· Life Assurance & Accident Cover
· Share Save
· Enhanced Maternity & Paternity Pay
· Work Perks Discounts & Vouchers
· Buy & Sell Holiday
· Flexible Working & Flexible Bank Holidays
· Cycle to Work
· Volunteering (2 days paid)
· Learning & Development Opportunities
· Extensive Wellbeing Support, including EAP.
· Loyalty & Values Awards
· Funded Professional Subscription
· Eye Care Vouchers
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
Please refer to full job description upon completing your application.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates