Position: IT Support Engineer
Employment Type: Contract, Full time
Start: ASAP
Location: Birmingham- Onsite
Languages: English
Role – We are seeking an IT Support Engineer to join our client’s IT team. The ideal candidate will be responsible for managing the SCCM 2012 infrastructure, ensuring operational excellence, and maintaining a high quality of service delivery.
Key skills:
* Minimum of 3 years of IT Support experience.
* Proven experience in managing SCCM infrastructure
* Strong understanding of ITSM processes (ITIL Foundation required; Practitioner preferred)
* Strong customer orientation and ability to engage with end-users
* Ability to maintain documentation and ensure SLA compliance
* Consulting background is a plus.
* Strong communication skills (oral & written)
* Rights to work in the UK is must (No Sponsorship available)
Responsibilities:
* Administer and manage the SCCM 2012 environment including:
* SQL queries, patch management, replication issue resolution
* SCCM roles (DP, MP, SUP) and impact analysis
* Infrastructure health monitoring and troubleshooting
* Software Distribution and Deployment troubleshooting
* SCCM application packaging using App-Model, including detection logic and requirement rules
* Task sequence creation and OS deployment (OSD) and upgrade
* Configuration Item (CI) and baseline creation, deployment, and compliance reporting
* Develop and troubleshoot dynamic collections
* Create and maintain SSRS custom reports, alerts, and subscriptions
* Manage and monitor SCCM client health and remediation (including CCMEval)
* Handle SUGs, ADR, and related patching/reporting activities
* Enroll Windows devices in Intune using Autopilot
* Support Co-management scenarios (SCCM + Intune)
* Work within agreed SLAs and maintain high quality in incident and request handling
* Participate in early and late shifts and occasional Bank Holiday coverage
Please apply with your latest CV or share your CV directly with me at christophe.ramen@focusonsap.org