Female* duty triage worker

Bristol (City of Bristol)

Next Link

Posted: 16 June

The role

Female* Duty Triage Worker

Are you looking for a dynamic and rewarding role working to support to women and girls who are being or at risk of being subjected to Domestic Abuse?

Job Title: Female* Duty Triage Worker
Location: Bristol
Salary: Point 12 £28,598 per annum pro rata and benefits.
Contract type: You will join us on a Permanent Contract, on a part-time basis working 18.75 hours per week. This includes some Saturday working and participation in an out of hours (home based) telephone rota.

We have an exciting opportunity for a Female* Duty Triage Worker to join our team based in Bristol.

Established in 1999, Next Link is the leading provider of domestic abuse services to women and children in Bristol and South Gloucestershire. At Next Link we are committed to providing holistic, empowering and personalised support and advocacy to women and children experiencing domestic abuse.

We are looking for outstanding individuals who have a passion for supporting victims of domestic abuse. If you who have professional knowledge and experience of working with domestic abuse and violence issues and are highly self-motivated, we would love to hear from you.

In return for joining us, we will offer you:

Up to 30 days annual leave (depending on length of service)

3 extra holidays including International Women’s Day

Excellent development and training opportunities

Employer pension contribution (minimum 5% of your gross salary)

Mindful Employer Plus Scheme

Cycle to Work Scheme

Long Service Awards

Health and wellbeing programme

About the role:

Our Female* Duty Triage Worker is responsible for providing a high-quality telephone crisis response service providing advice, information, advocacy and support to women and children experiencing domestic abuse; families; professionals and other users of the Next Link helpline.

The role involves empowering survivors to increase their options, make positive choices/decisions, increase their confidence, safety and recovery.

Key duties and responsibilities of our Female* Duty Triage Worker:

Answer Duty Helpline calls, responding to women and families experiencing domestic violence by providing support, advice, practical and emotional help.

Provide a triage service ensuring initial needs and risks are assessed and understood, carry out short term risk management, safety planning; identify and refer to services appropriate to their needs.

Provide high-quality telephone or face to face crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights and other appropriate interventions.

Advise women of their rights and options for seeking help and support from other agencies to ensure barriers to accessing support and protection are minimised.

Maintain up to date, accurate, legible and accessible records of all work and contact with service users, other agencies/professionals and others, ensuring that they meet the requirements of data protection, confidentiality and the Advice Quality Standards.

This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.

What we are looking for in our ideal Female* Duty Triage Worker:

Numeracy and literacy to GCSE level/NVQ 2 or equivalent.

Experience of providing telephone or 1-1 support to vulnerable people.

Evidence of the ability to assess the needs of callers experiencing domestic violence.

Evidence of a methodical and well organised approach to work.

Evidence of the ability to build effective relationships, both internally and externally with a wide range of statutory and voluntary agencies.

The ability to provide respectful, non-judgemental, and confidential support to women and their children.

Ability to work as part of a team demonstrating a flexible approach including a commitment to being part of a rota and on-call system.

Ability to maintain accurate and up-to-date records and to communicate using common Microsoft Office packages.

The ability to deal with and diffuse crisis and emergency situations in a professional and effective manner.

Understanding of the diverse needs of women/ families experiencing domestic violence

If you are passionate about ensuring vulnerable women have a safe, comfortable place to live, please apply now to join us as our Female* Duty Triage Worker and contribute to the valuable work Next Link and its wider services, delivering hope and support to survivors of domestic violence and abuse.

Please download the Application Pack from our website and complete the Application Form. Please submit your Application by 9am Tuesday 30th June 2026. Please do not send CVs. Interviews will be held on Tuesday 7th July 2026.

Apply

Create E-mail Alert

Save

See more jobs