Job Description
Income Services Officer\n\n£34,778 per annum\n\nLeeds\n\nPermanent\n\nWe’re looking for an Income Services Officer who is passionate about supporting customers, sustaining tenancies and delivering effective income management.\n\nIn this role, you’ll manage rent and service charge accounts for a set area, working with customers to prevent arrears and agree proactive solutions. You’ll provide a high-quality, supportive service that keeps customers informed and builds trust, while working closely with Neighbourhood Officers and Area Team colleagues to support sustainable tenancies and help maximise the performance of our homes.\n\nWhat you’ll do:\n\n * \n\n Managing rent and service charge accounts, taking early action to prevent arrears from escalating\n\n * \n\n Agreeing and monitoring affordable repayment plans with customers\n\n * \n\n Advising customers on rent policies, welfare benefits and financial support options\n\n * \n\n Preparing accurate and timely documentation for legal action, ensuring everything meets legislation and guidelines\n\n * \n\n Dealing with customer enquiries across all channels in a clear, helpful way\n\n * \n\n Working with colleagues to maintain sustainable tenancies and thriving neighbourhoods\n\n * \n\n Keeping accurate records and using data to identify risks early\n\n * \n\n Supporting service improvements and contributing ide...