The Reservations Manager/Host oversees the reservations function, manages guest flow and delivers exceptional, personalised hospitality aligned with Michelin-star standards. The role requires impeccable attention to detail, organisation, discretion and a genuine passion for the guest experience.
About The Role
Reservations & Guest Experience
* Manage all reservations across booking platforms, phone, email, etc.
* Maintain accurate and up-to-date reservation records, guest notes and dining preferences.
* Proactively manage waitlists, cancellations, amendments and special requests.
* Ensure a seamless and welcoming guest arrival experience, setting the tone for service excellence.
* Handle VIPs, repeat guests, dietary requirements, celebrations and special occasions with care and discretion.
* Communicate effectively with management regarding guest feedback, trends, and service opportunities.
Front-of-House Coordination
* Host and seat guests efficiently in line with service pacing and table planning.
* Work closely with the front of house and kitchen teams to manage guest flow and optimise covers.
* Anticipate peak periods and adjust seating plans to enhance both guest experience and operational efficiency.
* Maintain a calm, professional presence during high-pressure service times.
Systems & Administration
* Oversee and optimise reservation systems (i.e. OpenTable).
* Produce weekly and monthly reservation reports including covers, trends, no-shows and guest feedback.
* Manage reservation policies, deposits and cancellation procedures.
* Contribute to continuous improvement of reservations processes and guest communication.
The Ideal person has:
* Previous experience in a fine dining or Michelin-starred restaurant.
* Strong knowledge of reservations systems and guest management tools, ideally OpenTable.
* Exceptional interpersonal and communication skills.
* Professional, polished and warm demeanour.
* Highly organised with strong attention to detail.
* Passionate about food, wine, and exceptional service.
Required Criteria
* Restaurant reservations experience
* Restaurant hosting experience
Desired Criteria
* Fine dining or Michelin Star background
Skills Needed
Hospitality, Food Service Skills, Exceptional Customer Service Skills, Reservation skills
About The Company
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
Company Culture
At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.
Company Benefits
At the Fitzwilliam Hospitality Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.
Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Staff celebration events, Company employee App
Salary
Not disclosed